FAQs

Our FAQ's section provides answers to the most common questions. Our Information page also provides more detailed and useful information. If you still have a question that has not been addressed in either section, please get in touch via our Contact Us page.

Can I pay a deposit?

You can make a booking and pay a 25% deposit or the full trip value. Any balance is due 90 days before the start of your trip.

1) Solo traveller?

Approximately 70% of our customers are solo travellers and there are no singles supplements. Our trips are very solo traveller friendly.

2) Singles supplement?

There are no singles supplements but rooms are based on 2 people sharing (same sex if from different groups). If desired you can pay extra for your own room when staying in a hotel. Please select the singles supplement option when booking.

10) What is the difference between a private and group trek?

A private trek is an exclusive trek for you and your friends and family. You will have your own private guide and you can start your trek on any day which gives you much more flexibility.

 

A group trek allows individuals and small groups to go trekking with people who they do not yet know. Larger groups make it much more social and allow you to make new friends and share new experiences. We have fixed dates for group treks.

 

The price for a private trek and a group trek is usually the same.

3) Tailor-made trips?

We have a wealth of experience in making tailor-made packages specific to our customers needs. You might want a different trek than we currently advertise, or to add extra days, or simply to go on a date that we do not advertise. Let us know your requirements and we can take care of the rest.

Please note that you can create a private group at any time at no extra cost.

4) Travel insurance?

It is important to have insurance that covers you for the level of altitude that you will be trekking at. Many standard polices cover you for trekking to high altituides, such as on the Everest Base Camp and Annapurna Circuit Trek, but it is very important to check this before you go. Here is a list of insurance companies that we have collected information on (however it is your responsibility to confirm that the information on our website correct): 

 

We recommend companies such as Insure and Go, Virgin Money, and The Post office, as they currently cover the altitudes of all our treks.

 

For more information please see our information section

5) Carrying my things when trekking?

Our porters will carry up to 12kgs of weight for each trekker. This is included in the price of each trek. We plan for 1 porter for 2 trekkers in accordance to the guidelines set out by the International Porter Protection Group. If you would like more weight to be carried, please let us know. In general 12kg is more than sufficient.

 

Normally each porter will carry 2 peoples rucksacks and he will simply tie them together using rope (this does not harm any of the rucksacks). If you are trekking with a friend or loved one, and there is space in one rucksack for both your possessions, then please feel free to share the same rucksack but please ensure that it weighs less than 24kg.

 

It is helpful if you do not put things that you may need during the day in your large rucksack as you will not be walking with your porter at all times. 

6) Can I drink the tap water?

Tap water is not safe to drink in the mountains. To help prevent contamination of the environment, we discourage tourists from drinking from plastic bottles especially when in the mountains. Non-plastic bottle options include:

 

1) Drinking boiled water from teahouses.
2) Drinking ginger and lemon tea to reduce the need for water consumption.
3) Purifying tap/river water using a chloride pump, iodine, or chloride tablets. The taste of the tablets is not appetising, so it is recommendable to use a dissolvable vitamin tablet to add flavour.

8) How old does a trekker have to be to go trekking?

All trekkers under 18 must be accompanied by a friend / family member who is over 18 years of age.

 

Moderate to strenuous treks: minimum age is 14

 

Easy treks: minimum age is 12

8) What is your cancellation policy?

If you choose to cancel the service(s) that you have paid Experience the Himalayas to provide, we will refund your payment in accordance to the following schedule:

 

75% refund of total trip price for a cancellation made 90 days prior to the original departure date.

 

50% refund of total trip price for a cancellation made 60 days prior to the original departure date.

 

0% refund of total trip price  for a cancellation made 59 days or fewer days prior to the original departure date.

 

Please note that you can transfer your bookings to another trip if desired less any costs incurred by us in organising you trip.

 


Phone us on

  • +44 203 291 4034
  • +1 415 500 9860
  • +353 1685 9018

Email us on

info@experiencethehimalayas.com
Excellent
5 Average
110 Reviews
over a month ago
Agata
That was the best adventure ever! Even I got sick at the beggining of the hike both guides were very helpful so we all could continue our trip. Without their help that could've end up way different! It's difficult to put it in words but Kumar, Tanka and all of the porters are great people to travel with. Tanka have a wide knowledge about everything you see on your way and Kumar is the best cook you can probably find in Nepal. I hope I'll have another chance to travel with them! Thank you all for an amazing experience! :)
over a month ago
I loved every moments of the trip. Our guide Tanks was an amazing, fun, very knowledge person. He knows a lot about the mountains and safety. We were all in good hands and safe. I highly recommend this company to everyone who wish to experience the Himalayas. The Tea Houses were very nice and we always felt so welcomed such as family.
over a month ago
Sam Henderson
Really glad that we chose to go with experience the Himalayas. Everything was a very well organised from the start to the finish. They have an extra acclimatization day worked into their itinerary which many other companies don't, something which I benefitted from greatly as I got sick and was able to recover during one of the rest days. Our guide Tanka was absolutely amazing. From what we observed he seem to do a lot more for us than others guides that we saw. His knowledge was second to none and he appeared to know all the best places to stay making sure we got the best rooms where possible. Overall the trip of a lifetime. We're already looking at which trip to do next and would book through experience the Himalayas again in a heartbeat.
over a month ago
Hajnalka Pal (Hani)
I loved every moments of the trip. Our guide Tanks was an amazing, fun, very knowledge person. He knows a lot about the mountains and safety. We were all in good hands and safe. I highly recommend this company to everyone who wish to experience the Himalayas. The Tea Houses were very nice and we always felt so welcomed such as family.